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Account Service Representative

  • Posted on

    : 10-01-2019
  • Job type

    : Contract
  • Job category

    : Account Service Representative
  • Location

    : Houston, TX
  • Qualification

    : Associate
  • Minimum Experience

    : 2
  • Skills

    : MS Word, MS Excel, MS Powerpoint, General Ledger, Accounts Payable, Financial Analysis
  • Number Of Openings

    : 1
  • Pay Rate

    : 12.25 / Per Hour
  • Description

    : Collects on delinquent accounts of customers while providing quality customer service on inbound and outbound calls.
  • Desired Profile

    Abilities:

    • Speak articulately and clearly
    • Interpret a constant flow of information
    • Listen effectively
    • Work with and apply basic mathematical concepts
    • Deal with difficult interactions with customers
    • Respond to customer inquiries and statements effectively
    • Write in a clear and concise manner
    • Manage time effectively
    • Solve problems or issues that may come up
    • Concentrate and focus for extended periods of time
  • Responsibilities

    • Complies with all specified FDCPA, state and city laws and provisions
    • Makes arrangements with the customers to pay the debt in full or set up the best possible arrangements.
    • Documents all collection activity in a concise and accurate manner.
    • Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.
    • Maintains good public relations.
    • Maintain a good working relationship with assigned supervisors and coworkers
    • Perform additional duties as required by management from time to time
    • Employees must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems

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